November 3, 2005

RE:  Pumping and Cleanup work for Anna Herman

Dear Mell,

Thank you, thank you, thank you! You made a very difficult situation so much easier, and went above and beyond to make sure we were satisfied with the work your company did.

            When I went to my mother’s house on the weekend after that week of rain, I never expected to see 8 inches of water in her basement. I knew it was going to be a major problem to get my mother to agree to not only get the basement pumped, but also to clear out all the moldy “stuff” she has accumulated over her 50+ years in that house. My mother doesn’t like to throw anything away, and is very uneasy having strangers in the house.

I also knew it was going to be tough not only for me, but also for whomever I hired, to get my 3 sisters to agree about what needed to be done.

You were so patient with all of us. You were accessible, and answered all of our questions. Both your office staff and the men who worked at her house were very professional and pleasant. You were reliable, and always called to let us know when either you or your people would be arriving.

I would absolutely recommend you to others. Feel free to have others call me for a reference.

Sincerely,

Edith Goldberg.